DOCUMEDICA’S PRIVACY POLICY

1. DATA CONTROLLER

DOCUMEDICA S.A., Via Giuseppe Corti, 5 6828 Balerna (Switzerland)

Data Controller’s e-mail address: [email protected]

2. TYPES OF DATA COLLECTED

Among the Personal Data collected by documedica.ch/, independently or through third parties, there are: email; name; surname; Cookie; Usage data; telephone number; profession; state; nation; Zip code; city; province; address; Name; sex; various types of Data; number of employees; sector of activity; Date of birth; Data communicated during the use of the service; geographical position; device information; unique device identifiers for advertising (Google Advertiser ID or IDFA identifier, for example); payment data.

Full details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data is collected.

Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically during the use of documedica.ch/.

Unless otherwise specified, all Data requested by documedica.ch/ is mandatory. If you refuse to provide them, it may be impossible for documedica.ch/ to provide the Service. In cases where some Data documedica.ch/ indicated as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or its operation.

Users who have doubts about which Data are mandatory are encouraged to contact the Data Controller. Any use of Cookies – or other tracking tools – by documedica.ch/ or by the owners of third-party services used by documedica.ch/, unless otherwise specified, has the purpose of providing the Service requested by the User, in addition to the additional purposes described in this document and in the Cookie Policy, if available.

The User assumes responsibility for the Personal Data of third parties obtained, published or shared through documedica.ch/ and guarantees that he/she has the right to communicate or disseminate them, freeing the Data Controller from any liability towards third parties.

3. METHODS AND PLACE OF PROCESSING OF THE DATA COLLECTED

3.1. Processing Methods

The Data Controller adopts the appropriate security measures aimed at preventing unauthorized access, disclosure, modification or destruction of Personal Data.

The processing is carried out using IT and/or telematic tools, with organizational methods and logics strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other parties involved in the organization of documedica.ch/ (administrative, commercial, marketing, legal staff, system administrators) or external parties (such as third-party technical service providers, postal couriers, hosting providers, IT companies, communication agencies, suppliers and partners, carriers, banks, legal consultants, accountants) may also have access to the Data, also appointed, if necessary, as Data Processors Processing by the Data Controller. The updated list of Data Processors can always be requested from the Data Controller.

3.2. Legal basis of the processing

The Data Controller processes Personal Data relating to the User if one of the following conditions exists:

the User has given consent for one or more specific purposes; Note: in some jurisdictions, the Data Controller may be authorized to process Personal Data without the User’s consent or another of the legal bases specified below, until the User objects (“opt-out”) to such processing. However, this is not applicable if the processing of Personal Data is governed by European legislation on the protection of Personal Data;
the processing is necessary for the performance of a contract with the User and/or the execution of pre-contractual measures;
the processing is necessary to comply with a legal obligation to which the Data Controller is subject;
the processing is necessary for the performance of a task carried out in the public interest or for the exercise of public powers vested in the Data Controller;
the processing is necessary for the pursuit of the legitimate interest of the Data Controller or third parties.

However, it is always possible to request the Data Controller to clarify the concrete legal basis of each processing and in particular to specify whether the processing is based on the law, provided for by a contract or necessary to conclude a contract.

3.3. Place

The Data are processed at the Data Controller’s operational offices and in any other place where the parties involved in the processing are located. For more information, please contact the Data Controller.

Your Personal Data may be transferred to a country other than the country in which you are located. To obtain further information on the place of processing, the User may refer to the section relating to the details on the processing of Personal Data.

The User can check whether one of the transfers described above takes place by examining the section of this document relating to the details on the processing of Personal Data or request information from the Data Controller by contacting him at the contact details indicated at the beginning.

3.4. Retention period

The Data are processed and stored for the time required by the purposes for which they were collected. Therefore:

Personal Data collected for purposes related to the performance of a contract between the Data Controller and the User will be retained until the execution of such contract is completed.
Personal Data collected for purposes related to the legitimate interest of the Data Controller will be retained until such interest has been satisfied. The User can obtain further information regarding the legitimate interest pursued by the Owner in the relevant sections of this document or by contacting the Owner.

When the processing is based on the User’s consent, the Data Controller may retain the Personal Data for longer until such consent is withdrawn. In addition, the Data Controller may be obliged to retain Personal Data for a longer period in compliance with a legal obligation or by order of an authority.

At the end of the retention period, the Personal Data will be deleted. Therefore, upon expiry of this term, the right of access, cancellation, rectification and the right to data portability can no longer be exercised.

3.5. Purposes of the Processing of the Data collected

The User’s Data are collected to allow the Data Controller to provide the Service, comply with legal obligations, respond to requests or executive actions, protect its rights and interests (or those of Users or third parties), identify any malicious or fraudulent activities, as well as for the following purposes: Contacting the User, Tag Management, Management of landing pages and invitation pages, Interaction with live chat platforms, Interaction with data collection platforms and other third parties, Interaction with social networks and external platforms, Location-based interactions, SPAM protection, Registration and authentication, Platform services and hosting, Statistics, Content and functionality performance testing (A/B testing), Viewing content from external platforms, Advertising, Remarketing and behavioral targeting and Payment management.

To obtain detailed information on the purposes of the processing and the Personal Data processed for each purpose, the User may refer to the section “Details on the processing of Personal Data”.

4. DETAILS ON THE PROCESSING OF PERSONAL DATA

Personal Data are collected for the following purposes and using the following services:

4.1. CONTACTING YOU

4.1.1. Contact (documedica.ch/)

By sending their personal data, the User consents to their use to respond to requests for information, quotes, or any other nature.

Personal Data processed: ZIP code; city; surname; email; address; nation; name; number of employees; telephone number; profession; Name; sex; sector of activity; state; various types of Data.

4.2. TAG MANAGEMENT

This type of service is functional to the centralized management of the tags or scripts used on documedica.ch/.

The use of these services involves the flow of User Data through them and, where applicable, its retention.

4.2.1. Google Tag Manager (Google Ireland Limited)

Google Tag Manager is a tag management service provided by Google Ireland Limited.

Personal Data processed: Usage data.

Place of processing: Ireland – Privacy Policy.

4.3. SPAM PROTECTION

This type of service analyzes documedica.ch/ traffic, potentially containing Users’ Personal Data, in order to filter it from parts of traffic, messages and content recognized as SPAM.

4.3.1. Google reCAPTCHA (Google Ireland Limited)

Google reCAPTCHA is a SPAM protection service provided by Google Ireland Limited. Use of the reCAPTCHA system is subject to Google’ s privacy policy and terms of use.

Personal Data processed: Cookies; Usage data.

Place of processing: Ireland – Privacy Policy.

4.3.2. Akismet (Automattic Inc.)

Akismet is a SPAM protection service provided by Automattic Inc.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy.

4.4. ADVERTISING

This type of service allows the use of the User’s Data for commercial communication purposes. These communications are shown on documedica.ch/ in the form of banners and other forms of advertising, including in relation to the User’s interests.

This does not mean that all Personal Data is used for this purpose. Data and terms of use are set out below.

Some of the services indicated below may use Trackers to identify the User or use the behavioral retargeting technique, i.e. display personalized advertisements based on the User’s interests and behavior, also detected outside documedica.ch/. For more information on this, we suggest you check the privacy policies of the respective services.

Generally, services of this type offer the possibility of disabling such tracking. In addition to any opt-out features provided by any of the services listed in this document, you can read more about how to opt out of interest-based advertising in the appropriate section “How to opt out of interest-based advertising” in this document.

4.4.1. LinkedIn Ads (LinkedIn Ireland Unlimited Company)

LinkedIn Ads is an advertising service provided by LinkedIn Ireland Unlimited Company.

Personal Data processed: Usage Data; Tracking Tool.

Place of processing: Ireland – Privacy Policy – Opt out.

4.5. REMARKETING E BEHAVIORAL TARGETING

This type of service allows documedica.ch/ and its partners to communicate, optimize and serve advertisements based on the User’s past use of documedica.ch/.

This is facilitated by tracking Usage Data and using Trackers to collect information that is then transferred to partners who manage remarketing and behavioral targeting activities.

Some services offer a remarketing option based on email lists.

In addition to the opt-out features offered by the services listed below, you may opt-out by visiting the Network Advertising Initiative’s opt-out page.

Users may also opt out of certain advertising features through the corresponding device configuration options, such as mobile device advertising configuration options or generic advertising configuration.

4.5.1. LinkedIn Website Retargeting (LinkedIn Corporation)

LinkedIn Website Retargeting is a remarketing and behavioral targeting service provided by LinkedIn Corporation that connects documedica.ch/ activity with the LinkedIn advertising network.

Personal Data processed: Usage Data; Tracking Tool.

Place of processing: United States – Privacy Policy – Opt Out.

4.6. PLATFORM AND HOSTING SERVICES

These services are intended to host and operate key components of documedica.ch/, making it possible to deliver documedica.ch/ from a single platform. These platforms provide the Data Controller with a wide range of tools such as, for example, analytical tools, for the management of user registration, for the management of comments and databases, for electronic commerce, for payment processing, etc. The use of these tools involves the collection and processing of Personal Data.

Some of these services operate through geographically located servers in different locations, making it difficult to determine the exact location where Personal Data is stored.

4.6.1. Cloudflare

Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc.

The way Cloudflare is integrated means that it filters all traffic through this Website, i.e. the communication between this Website and your browser, while also allowing analytics to be collected from this Website.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy.

4.6.2. AWS Hosting

AWS is a cloud hosting and infrastructure service provided by Amazon Web Services, Inc.

The AWS integration allows this Website to be hosted on reliable and secure servers, ensuring availability, scalability, and data protection. This means that User data can be stored and processed through the AWS cloud infrastructure.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: various countries, including the United States and other non-EU countries – Privacy Policy.

4.7. STATISTICS

The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of the User’s behavior.

4.7.1. Google Analytics (Google Ireland Limited)

Google Analytics is a web analytics service provided by Google Ireland Limited (“Google”). Google uses the Personal Data collected for the purpose of tracking and examining the use of documedica.ch/, compiling reports and sharing them with other services developed by Google.

Google may use Personal Data to contextualize and personalize ads from its advertising network.

Personal Data processed: Cookies; Usage data. Place of processing: Ireland – Privacy Policy.

4.7.2. Google Analytics with anonymized IP (Google Ireland Limited)

Google may use Personal Data to contextualize and personalize ads from its advertising network.

This integration of Google Analytics anonymizes your IP address. Anonymization works by shortening the IP address of Users within the borders of the member states of the European Union or in other countries that are parties to the Agreement on the European Economic Area. Only in exceptional cases will the IP address be sent to Google servers and shortened within the United States.

Personal Data processed: Cookies; Usage data.

Place of processing: Ireland – Privacy Policy – Opt Out.

4.7.3. Statistics collected directly (documedica.ch/)

Documedica.ch/ uses an internal statistics system, which does not involve third parties.

Personal Data processed: Cookies; Usage data.

4.7.4. LinkedIn Conversion Tracking (LinkedIn Insight Tag) (LinkedIn Corporation)

LinkedIn Conversion Tracking (LinkedIn Insight Tag) is a statistics and behavioral targeting service provided by LinkedIn Corporation that connects data from the LinkedIn ad network with actions taken within documedica.ch/. The LinkedIn Insight Tag tracks conversions that can be attributed to LinkedIn ads and allows you to target groups of Users based on their previous use of documedica.ch/.

Users can opt-out of behavioral advertising features through their device settings, their LinkedIn account settings, or by visiting the AdChoices opt-out page.

Personal Data processed: Cookies; Usage data; Device information.

Place of processing: United States – Privacy Policy.

4.8. VIEWING CONTENT FROM EXTERNAL PLATFORMS

This type of service allows you to view content hosted on external platforms directly from the documedica.ch/ pages and interact with them.

This type of service may still collect data on web traffic related to the pages where the service is installed, even when users are not using it.

4.8.1. Widget Video YouTube (Google Ireland Limited)

YouTube is a video content viewing service operated by Google Ireland Limited that allows documedica.ch/ to integrate such content within its pages.

Personal Data processed: Cookies; Usage data.

Place of processing: Ireland – Privacy Policy.

4.8.2. Font Awesome (Fonticons, Inc. )

Font Awesome is a font style display service operated by Fonticons, Inc. that allows documedica.ch/ to embed such content within their pages.

Personal Data processed: Usage data. Place of processing: United States – Privacy Policy.

4.8.3. Google Fonts (Google Ireland Limited)

Google Fonts is a font style display service operated by Google Ireland Limited that allows documedica.ch/ to embed such content within its pages.

Personal Data processed: Usage Data; various types of Data as specified in the privacy policy of the service.

Place of processing: Ireland – Privacy Policy.

4.8.4. Google Site Search (Google Ireland Limited)

Google Site Search is a search engine embedding service operated by Google Ireland Limited that allows documedica.ch/ to embed such content within its pages.

Personal Data processed: Cookies; Usage data.

Place of processing: Ireland – Privacy Policy.

4.8.5. MyFonts (Monotype Imaging Holdings Inc.)

MyFonts is a font style display service operated by Monotype Imaging Holdings Inc. that allows documedica.ch/ to embed such content within its pages.

Personal Data processed: Usage Data; various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy.

4.8.6. Widget Google Maps (Google Ireland Limited)

Google Maps is a map display service operated by Google Ireland Limited that allows documedica.ch/ to integrate such content into its pages.

Personal Data processed: Cookies; Usage data.

Place of processing: Ireland – Privacy Policy.

4.9. Learn how to opt out of interest-based advertising

In addition to any opt-out function provided by any of the services listed in this document, Users can read more about how to opt out of interest-based advertising in the appropriate section of the Cookie Policy.

4.10. FURTHER INFORMATION ON THE PROCESSING OF PERSONAL DATA

4.10.1. Push notifications for direct marketing

Documedica.ch/ may send push notifications to you for direct marketing purposes (in order to offer services and products provided by third parties or unrelated to the service or product provided by documedica.ch/).

In most cases, Users can opt out of receiving push notifications by consulting their device settings, such as notification settings for mobile phones, and then changing those settings for documedica.ch/, or for all applications on the device in question.

Users should be aware that disabling push notifications may adversely affect the use of documedica.ch/.

In addition to the applicable device settings, you may also exercise the rights described in the relevant section of this privacy policy.

5. USER RIGHTS

Users may exercise certain rights with reference to the Data processed by the Data Controller. In particular, the User has the right to:

withdraw consent at any time. The User may revoke the consent to the processing of their Personal Data previously expressed.
object to the processing of their Data. The User may object to the processing of their Data when it takes place on a legal basis other than consent. Further details on the right to object can be found in the section below.
access your Data. The User has the right to obtain information on the Data processed by the Data Controller, on certain aspects of the processing and to receive a copy of the Data processed.
verify and request rectification. The User may verify the accuracy of their Data and request that it be updated or corrected.
obtain the restriction of processing. When certain conditions are met, the User may request the restriction of the processing of their Data. In this case, the Data Controller will not process the Data for any other purpose than their storage.
obtain the deletion or removal of your Personal Data. When certain conditions are met, the User may request the deletion of their Data by the Data Controller.
receive your Data or have them transferred to another controller. The User has the right to receive his/her Data in a structured, commonly used and machine-readable format and, where technically feasible, to obtain its unhindered transfer to another controller. This provision is applicable when the Data are processed with automated tools and the processing is based on the User’s consent, on a contract to which the User is a party or on contractual measures connected to it.
lodge a complaint. The User may lodge a complaint with the competent data protection supervisory authority or take legal action.

6. DETAILS ON THE RIGHT TO OBJECT

When Personal Data are processed in the public interest, in the exercise of official authority vested in the Data Controller or to pursue a legitimate interest of the Data Controller, Users have the right to object to the processing for reasons related to their particular situation.

Users are reminded that, if their Data are processed for direct marketing purposes, they can object to the processing without providing any reason. To find out whether the Data Controller processes data for direct marketing purposes, Users can refer to the respective sections of this document.

7. HOW TO EXERCISE YOUR RIGHTS

To exercise the User’s rights, Users may address a request to the contact details of the Owner indicated in this document. Requests are filed free of charge and processed by the Data Controller as soon as possible, in any case within one month.

8. COOKIE POLICY

Documedica.ch/ makes use of Trackers. To find out more, the User can consult the Cookie Policy.

9. MORE INFORMATION ABOUT THE TREATMENT

9.1. Defense in court

The User’s Personal Data may be used by the Data Controller in court or in the preparatory stages of its possible establishment for the defense of abuses in the use of documedica.ch/ or related Services by the User.

The User declares to be aware that the Owner may be obliged to disclose the Data by order of public authorities.

9.2. Specific information

At the request of the User, in addition to the information contained in this privacy policy, documedica.ch/ may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.

9.3. System logs and maintenance

For needs related to operation and maintenance, documedica.ch/ and any third-party services used by it may collect system logs, i.e. files that record interactions and which may also contain Personal Data, such as the User’s IP address.

9.4. Information not contained in this policy

Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.

9.5. Responding to “Do Not Track” requests

Documedica.ch/ does not support “Do Not Track” requests.

To find out if any third-party services you use support them, please consult their respective privacy policies.

9.6. Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page and, if possible, on documedica.ch/ and, if technically and legally feasible, by sending a notification to Users through one of the contact details in its possession. Please consult this page frequently, referring to the date of last modification indicated at the bottom.

If the changes concern processing whose legal basis is consent, the Data Controller will collect the User’s consent again, if necessary.

10. DEFINITIONS AND LEGAL REFERENCES

10.1. Personal Data (or Data)

Personal data is any information which, directly or indirectly, including in connection with any other information, including a personal identification number, identifies or identifies a natural person.

10.2. Usage Data

This is the information collected automatically through documedica.ch/ (including by third-party applications integrated into documedica.ch/), including: the IP addresses or domain names of the computers used by the User who connects with documedica.ch/, the addresses in URI (Uniform Resource Identifier) notation, the time of the request, the method used to forward the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc.), the country of origin, the characteristics of the browser and operating system used by the visitor, the various temporal connotations of the visit (e.g. the time spent on each page) and the details relating to the itinerary followed within the Application, with particular reference to the sequence of pages consulted, to the parameters relating to the User’s operating system and IT environment.

10.3. User

The individual using documedica.ch/ who, unless otherwise specified, is the Data Subject.

10.4. Interested

The natural person to whom the Personal Data relates.

10.5. Data Processor (or Processor)

The natural person, legal person, public administration and any other entity that processes personal data on behalf of the Data Controller, as set out in this privacy policy.

10.6. Data Controller (or Data Controller)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data and the means adopted, including the security measures relating to the operation and use of documedica.ch/. The Data Controller, unless otherwise specified, is the owner of documedica.ch/.

10.7. Service

The Service provided by documedica.ch/ asdefined in the relevant terms (if any) on this site/application.

10.8. European Union (or EU)

Unless otherwise specified, any reference to the European Union contained in this document is intended to extend to all current member states of the European Union and the European Economic Area.

10.9. Cookie

Cookies are Trackers that consist of small pieces of data stored within the User’s browser.

10.10. Tracking Tool

Tracking Tool means any technology – e.g. Cookies, unique identifiers, web beacons, embedded scripts, e-tags, and fingerprinting – which allow Users to be tracked, for example by collecting or saving information on the User’s device.

10.11. Legal references

This privacy policy has been prepared on the basis of the Swiss Federal Data Protection Act (FADP) of 25 September 2020, Entry into force on 1 September 2023.

Unless otherwise specified, this privacy policy applies only documedica.ch/.

Updated: 06.06.2025